Privacy Policy

This Privacy Policy explains how the Production and Technology Center «IMPEXMASH» collects, uses, stores, and protects the personal data of website users. We respect visitors' right to privacy and process personal data only within the limits necessary to provide consultations, process requests, prepare commercial offers, provide service support, and improve the operation of the website.

By using the website, submitting a request, sending a consultation inquiry, or contacting us regarding equipment, spare parts, or service maintenance, you confirm that you have read this Policy and understand the procedure for processing your personal data.

1. Who is the personal data controller

The personal data controller within the scope of this Policy is the Production and Technology Center «IMPEXMASH» - a Ukrainian manufacturer of bakery and confectionery equipment.

Company contact details:

• Address: 25005, Ukraine, Kropyvnytskyi, Stepana Chobanu St., 2;
• Phone: +38 (050) 487 10 90, +38 (067) 520 02 04;
• E-mail: info@impexmash.com.

2. Main terms

Personal data - any information that allows a natural person to be directly or indirectly identified: first name, last name, phone number, email address, position, company name, IP address, or other data provided by the user during interaction with the website.

Processing of personal data - any action involving personal data, including collection, recording, storage, clarification, use, transfer, deletion, or destruction.

Website user - a person who visits the website, views information about equipment, submits a request, asks for consultation, leaves contact details, or otherwise interacts with the company through the website.

3. What data we may collect

When using the website, we may receive personal data that you voluntarily provide through feedback forms, requests, email, phone calls, or other communication channels.

Such data may include:

• first and last name;
• phone number;
• email address;
• company or organization name;
• city, country, or region of activity;
• position or field of activity;
• information about the type of equipment you are interested in;
• technical parameters of production or request, if you provide them yourself;
• content of a message, application, request, or inquiry;
• data necessary for preparing a commercial offer, invoice, contract, or service request.

Technical data may also be collected automatically when visiting the website:

• IP address;
• browser and device type;
• operating system;
• date and time of website visit;
• pages you viewed;
• source of transition to the website;
• cookies and similar technologies.

4. For what purpose we process personal data

We process personal data only for clear and lawful purposes related to the operation of the website, communication with clients, and provision of services.

Personal data may be used for the following purposes:

• processing requests submitted on the website;
• providing consultations on bakery and confectionery equipment;
• selecting equipment for a specific production facility, workshop, or bakery;
• preparing commercial offers, invoices, contracts, and related documents;
• organizing delivery, installation, commissioning, or staff training, if provided for by the agreements;
• processing requests regarding service maintenance and spare parts;
• maintaining communication with the client after an inquiry or purchase;
• sending information about equipment, updates, promotions, or company news, if you have consented to such communication;
• improving the structure, content, functionality, and usability of the website;
• analyzing the effectiveness of advertising, search promotion, and website performance;
• preventing fraud, technical failures, unlawful actions, or abuse;
• complying with the requirements of current Ukrainian legislation.

5. Legal grounds for data processing

We process personal data on one or more legal grounds:

• your consent to the processing of personal data;
• the need to process your request or application before concluding a contract;
• the need to fulfill a contract, order, or agreements with the client;
• fulfillment of the company's legal obligations;
• the company's legitimate interest, including improving service, protecting the website, conducting business communication, and analytics.

If the EU General Data Protection Regulation 2016/679 (GDPR) applies to the processing of personal data, such processing is carried out in accordance with the provisions of the GDPR and other applicable personal data protection laws.

6. Cookies and analytical technologies

The website may use cookies and other similar technologies. Cookies are small text files stored on your device that help the website operate correctly, remember settings, analyze traffic, and improve user experience.

Cookies may be used for:

• stable operation of the website and its individual functions;
• analysis of which pages users view;
• evaluation of advertising campaign effectiveness;
• improvement of website structure, navigation, and content;
• personalization of interaction with the website, if such functionality is used.

You can restrict or disable the use of cookies in your browser settings. Please note that after disabling cookies, some website functions may work incorrectly or become unavailable.

7. To whom personal data may be transferred

We do not sell users' personal data to third parties. At the same time, within the operation of the website and customer service, personal data may be available to company employees or contractors who help us ensure website operation, communication, and processing of requests.

Data may be transferred or made available to the following categories of recipients:

• company employees responsible for sales, consultations, service, spare parts, or customer support;
• providers of hosting, website technical support, CRM systems, email services, or analytical tools;
• logistics, service, or installation partners, if this is necessary to fulfill agreements with the client;
• banks, payment, or accounting services within the processing of payments, contracts, or financial documents;
• state authorities, courts, or other authorized persons - only in cases provided for by law.

We take reasonable measures to ensure that such persons process personal data only within the necessary purpose and in compliance with confidentiality requirements.

8. Storage of personal data

We store personal data no longer than necessary to achieve the purpose for which it was collected, or for the period defined by current Ukrainian legislation.

Data related to requests, commercial offers, contracts, payments, accounting, or tax documents may be stored for the periods required to fulfill contractual, financial, tax, and legal obligations.

If personal data is no longer needed for the purpose for which it was obtained, we delete or anonymize it, unless otherwise provided by law.

9. Protection of personal data

We take organizational, technical, and administrative measures to protect personal data from unauthorized access, alteration, loss, distribution, or destruction.

Such measures may include restricting access to personal data, using secure communication channels, controlling access to systems, backups, website maintenance, and other security tools.

At the same time, no method of data transmission over the Internet or electronic storage can guarantee absolute security. We make every effort to properly protect data, but we cannot completely eliminate risks related to the operation of the Internet.

10. Direct marketing and informational messages

If you have consented to receive informational or marketing messages, we may send you company news, information about equipment, promotions, updates, useful materials, or other offers that may be relevant to you.

You may unsubscribe from such messages at any time by contacting us using the contact details specified in this Policy or by using another available unsubscribe method, if provided in the message.

11. Users' rights regarding personal data

In accordance with Ukrainian legislation on personal data protection, you have the right to:

• know about the sources of collection, location, and purpose of processing of your personal data;
• receive information about the conditions of access to personal data;
• receive information about third parties to whom your personal data may be transferred;
• access your personal data;
• receive a response as to whether your personal data is being processed;
• request correction, updating, or deletion of personal data if it is inaccurate or processed unlawfully;
• object to the processing of personal data in cases provided for by law;
• withdraw consent to the processing of personal data;
• file complaints with the Ukrainian Parliament Commissioner for Human Rights or with a court;
• use legal remedies in case of violation of personal data protection legislation.

If the GDPR applies to the processing of your data, you may also have additional rights, including the right of access, rectification, erasure, restriction of processing, data portability, objection to processing, and withdrawal of consent.

12. How to contact us regarding personal data

To receive information about the processing of your personal data, update it, withdraw consent, request deletion of data, or ask questions regarding this Policy, you may contact us:

• E-mail: info@impexmash.com;
• Phone: +38 (050) 487 10 90, +38 (067) 520 02 04;
• Address: 25005, Ukraine, Kropyvnytskyi, Stepana Chobanu St., 2.

In your request, it is advisable to indicate your name, contact details, and the essence of the request so that we can identify the request more quickly and provide a response.

13. Links to other websites

The website may contain links to third-party resources, including social networks, partner websites, manufacturers, services, or informational materials. We do not control the privacy policies of third-party websites and are not responsible for the procedure for processing personal data on such resources.

Before providing personal data on third-party websites, we recommend that you review their privacy policies.

14. Changes to the Privacy Policy

We may update this Policy from time to time if the website functionality, personal data processing procedure, list of services, legal requirements, or internal company processes change.

The current version of the Privacy Policy is always posted on this page. We recommend reviewing it periodically to stay informed about how we protect your personal data.